Direct deposit account has been disabled/failed validation

Direct deposit account has been disabled/failed validation


Does HelloSubs repeatedly prompt you to enter your bank account info?

This is because the bank account you entered for direct deposit couldn't be verified. 

Here's some steps to get it fixed:
  • This could be caused by a typo in the routing or account number, you can just reenter it and wait a couple days to see if it's validated. 
  • If you're sure you entered it correctly, it's possible our system failed it incorrectly, in this case you'll need to send us some evidence of the numbers, like a screenshot, voided check, etc.
  • Lastly, make sure that the account you entered is enabled to receive third part deposits, some accounts can only receive money from one specific source.
Don't hesitate to contact us if you need additional assistance.

    • Related Articles

    • How do I update my direct deposit?

      How do I update my direct deposit? If you're logging on to the HelloSubs platform for the first time, setting up your direct deposit is an easy process. When you log on for the first time, you'll see a big red button that says "Finish Pay Set Up." ...

    • How do I deactivate my HelloSubs account and silence HelloSubs notifications?

      How do I deactivate my HelloSubs account? Deactivating your HelloSubs account is easy. If you'd like to be deactivated, simply email support@hellosubs.co and let us know you'd like to removed from the sub pool. If you have future assignments on your ...

    • Conversion to 1099 contractor status

      What's happening? Starting early September, HelloSubs will be converting Colorado based substitute teachers to 1099 independent contractor status. What is changing? Your gross pay will increase. As a contractor, HelloSubs will not be withholding ...

    • Is my employment status contractor (1099) or employee (W-2)?

      HelloSubs utilizes both the W-2 & 1099 models depending on which state you live in. Colorado based workers are 1099 contractors. When you request a job you'll see that you're paid the regular daily rate + a contractor premium of 7.65%. This premium ...

    • (Early Childhood/ECE) Colorado Background Check Procedures

      (Early Childhood/ECE) Colorado Fingerprinting Applicant Registration Instructions Read before continuing Are you planning to become Early Childhood (ECE) qualified through HelloSubs, either now or in the future? Yes - Continue with instructions below ...